This site is intended for our International customers. If you wish to visit our US site, please choose your appropriate region using the selector in the top right of this page.

Icon / Search Created with Sketch.
Icon / Close Created with Sketch.

Application Support

On-site support

Along with our 24/7 MosaiQ operation support helpline, our application support team of technical staff can provide on-site support for routine and non-routine activities. Upon request, our application team can coach and mentor laboratory personnel firsthand in assay implementation and qualification. 

We will also offer an entire self-tracking system so you can follow the status of any of your registered support requests. You may benefit from the following functions:

  • Case acknowledgments confirm that your case has been assigned.
  • Advanced case notifications provide you with your expected resolution date.
  • Case status details specific issues of the case.